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What information do we collect about you?
Your details are taken when you book an appointment at the salon, when you attend your first appointment and at other times when it is deemed necessary to provide you with specific products or services. Information is also collected when you complete customer surveys, participate in salon promotions and provide feedback.
This information is mainly: telephone numbers, email and social media addresses as well as what products and services you have used and bought.
Information may be retained in the event of any complaint that you may have made regarding the Salon, or, when there has been a reaction to any of the products we have used.
How do we use the information about you?
The information collected is used to offer you products and provide services to you and to contact you about those products and services. If you also agree we may email you about other products, services and offers that we think may be of interest.
Vans Hairdressing will not share your information for marketing purposes with any other companies.
Your details may be shared with other companies / third parties where necessary, these will include:
IT service providers that help us with our internal IT issues.
Payment service providers that process your payment information on our behalf.
Insurers in respect of any claim relevant to our public liability insurance.
Lawyers representing us in the event of a legal claim.
Our accountants in complying with our accounting and tax obligations.
Regulators and law enforcement agencies (if there is a legal reason to share your data with them).
Our card payment service provider in respect of any query about a payment made by you.
We may occasionally wish to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us on firstname.lastname@example.org
Your rights regarding the information we hold
You have the right to request a copy of the information that we hold about you, or can request rectification of incorrect data as well as erasure of data held. If you would like a copy of some or all of your personal information, or to exercise any of these rights, please email or write to us at the following address:
Email: email@example.com or you can write to us: Van’s Hairdressing, 43 Dover Street, Canterbury, Kent, CT1 3HQ
However by exercising any of these rights may restrict the products and services that we are able to provide to you.
If you feel that we have not complied with the current GDPR or Data Protection Acts 2018 with regard to your personal data, then you have the right to complain to the Information Commissioners Office.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information, visit aboutcookies.org or allaboutcookies.org.
You can set your browser not to accept cookies and above websites tell you how to remove cookies from your browser. However, by not accepting certain cookies may result in some functionality being lost on the website.
If our policy changes this will be reflected in an updated document being available on our website.
Data retention policy
The period of retention by Vans Hairdressing of your data is based on the following criteria:
Will it be required to continue offering services to you , including a period where you have not attended the salon? The relevance of data held in relation to our legal obligations to third parties, which includes accountants and HMRC and general data compliance. Any legal action taken against the salon by you or any other may also require relevant information to be held for a period of time.